Fry & Kent Estate Agents
2.5/5, 21 reviews
33% recommended
50% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
38% lettings fee satisfaction
With over 40 years' service, Fry and Kent are the leading independent estate agent for Portsmouth, Southsea and southeast Hampshire. show more With over 40 years' service, Fry and Kent are the leading independent estate agent for Portsmouth, Southsea and southeast Hampshire.

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Latest Reviews

 View all Reviews 21
1st Feb 2022
reviewed by 'Marcus'
“Always had a super quick and proactive experience with Fry and Kent. Always so attentive and supportive of any enquiry, ......”
1st Feb 2022
reviewed by 'Helen Thompson'
“Extremely positive experience for us with Fry & Kent and all their staff. Very helpful at all times and never too ......”
31st Jan 2022
reviewed by 'Chantalle Puttnam'
“These guys are honestly one of the worst estate agents. I cannot wait to get out of my contract! They ......”
31st Jan 2022
reviewed by 'Unhappy customer'
“I want to give 0 stars. The staff in the Southsea office are so incredibly rude. When you make a complaint ......”
8th Jun 2021
reviewed by 'Jason Box'
“Little effort , encouraged low offers .Poor communication dismal sales chasing ,Own favourite solicitor asked for a 5k reduction as that ......”
15th Sep 2020
reviewed by 'Tamla'
“Horrendous Estate Agents, avoid at all cost!Consistently poor service, rude staff and the worst 18 months of my life in ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 50% 50% £210,000 £450,000
Lettings 0% 38% £600 £2,220
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 9 4 2 0 1 0 2
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

No Properties

Fry & Kent Estate Agents Branches (view all 6)
Portsmouth, PO1
Portsmouth, PO2
Portsmouth, PO5
Portsmouth, PO5
Portsmouth, PO6
Waterlooville, PO7

“great communication always...”

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Feb 01,2022
Minithumbup
By: 'Marcus'
Feb 01,2022
0 people found
this helpful
Always had a super quick and proactive experience with Fry and Kent. Always so attentive and supportive of any enquiry, both big and small....
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“Helpful & Friendly staff...”

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Feb 01,2022
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By: 'Helen Thompson'
Feb 01,2022
0 people found
this helpful
Extremely positive experience for us with Fry & Kent and all their staff. Very helpful at all times and never too much trouble for them. Would definitely recommend them....
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“HORRENDOUS SERVCICE...”

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Jan 31,2022
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By: 'Chantalle Puttnam'
Jan 31,2022
0 people found
this helpful
These guys are honestly one of the worst estate agents. I cannot wait to get out of my contract! They NEVER respond to anything and they even sent me a fake gas certificate...something I will be taking further....
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By: Director
Jan 31, 2022
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This review is wholly inaccurate and without any grounds. ...

“Awful and rude...”

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Jan 31,2022
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By: 'Unhappy customer'
Jan 31,2022
1 people found
this helpful
I want to give 0 stars. The staff in the Southsea office are so incredibly rude. When you make a complaint about the poor telephone manor the response is "Oh for god sake". I have never come across such a ride company. They give estate agents ...
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“Little effort , encouraged low offers .Poor c......”

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Jun 08,2021
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By: 'Jason Box'
Jun 08,2021
0 people found
this helpful
Little effort , encouraged low offers .Poor communication dismal sales chasing , Own favourite solicitor asked for a 5k reduction as that what the previous client was paying who had different circumstances....
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By: Director
Feb 27, 2024
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We have never acted for you in selling a property. ...

“Horrendous Estate Agents, avoid at all cost!......”

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Sep 15,2020
Minithumbdown
By: 'Tamla'
Sep 15,2020
1 people found
this helpful
Horrendous Estate Agents, avoid at all cost! Consistently poor service, rude staff and the worst 18 months of my life in a property completely below par. The oven was awful, mould built up due to blown windows, the house was unbearable in winter due to how ...
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“Worst Estate Agent...”

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Jun 20,2020
Minithumbdown
By: 'Herb'
Jun 20,2020
1 people found
this helpful
Horrendous - repeatedly sent people into the property with no warning, major building work undertaken, lied to us about a parking space and tried to rinse every penny out of the deposit when leaving with no good reason. Staff don't have the capacity or can't ...
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By: Barry
Jun 22, 2020
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We have a very simple complaints process that all our clients have access to and if you genuinely have a problem with any aspect of our service I'd ask you follow that. Our Staff fully respect tenants rights to quite enjoyment of their homes so it is very hard to believe this is a genuine post from a disgruntled customer. ...

“Terrible would not recommend to anyone...”

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Aug 21,2018
Minithumbdown
By: 'DisgruntledTenant'
Aug 21,2018
4 people found
this helpful
Advise to stay away from Fry and Kent at all costs, especially if students. Just like every other letting agent in the area they are here to make as much money off of you as possible with abhorrent service. The staff are all smiles and ...
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Comment on agent fees
Awful hundreds of pounds for nothing.
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“AVOID!...”

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May 18,2018
Minithumbdown
By: 'AVOID!'
May 18,2018
3 people found
this helpful
As both a landlord and tenant I know what good service looks like and this isn't it!! Appauling standards once you've paid your healthy deposit for references. A few choice examples: waiting ages for serious maintenance issues, (no washing machine for weeks, no heating in ...
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Comment on agent fees
Paid fees to rent, now of course against the law in recent legislation.
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“Absolutely appalling service received as a tenant. Weeks, sometimes months, ......”

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Oct 03,2017
Minithumbdown
By: 'Maria'
Oct 03,2017
3 people found
this helpful
Absolutely appalling service received as a tenant. Weeks, sometimes months, before action is taken on anything reported and very often a straight forward 'it's not our problem, so sort it out yourself'. I currently am without a cooker, without a gas fire, have damp in ...
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Comment on agent fees
I'm not exactly sure what they do charge fees for.
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“Viewing arranged with F&K. Arrive to find the house ......”

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Aug 31,2016
Minithumbdown
By: 'David'
Aug 31,2016
0 people found
this helpful
Viewing arranged with F&K. Arrive to find the house had been sold even before the viewing was arranged with no phone call or message to cancel the viewing. On providing feedback the girl answering the phone declared that all viewings had been cancelled and ...
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What agent could do to change your mind?
N/A
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“Stay away!! The worst customer service in the world. Rude, ......”

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Mar 28,2014
Minithumbdown
By: 'F&K'
Mar 28,2014
1 people found
this helpful
Stay away!! The worst customer service in the world. Rude, unprofessional. Patronising. Disgusting attitude. Incompetent. Slow. Avoid at your peril. Utter bunch of M***s....
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“Absolutely useless. Seemed nice and pleasant but hopeless at getting ......”

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Mar 26,2014
Minithumbdown
By: 'Perbinder'
Mar 26,2014
0 people found
this helpful
Absolutely useless. Seemed nice and pleasant but hopeless at getting anything done. Very slow and would take days to answer simple things. Once a problem occurred with a survey they were useless in helping deal with the problem. In the end withdrew my offer and ...
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“I rent from this agency, they told me a contract ......”

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Mar 11,2014
Minithumbdown
By: 'Dishonest'
Mar 11,2014
0 people found
this helpful
I rent from this agency, they told me a contract renewal was £20 when I moved in. A year later they then asked for £50 for a contract renewal, I signed all the paperwork and went to pay the £50 to find that they actually hid the VAT ...
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“We have used Fry & Kent to sell our last two ......”

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Nov 15,2012
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By: 'The'
Nov 15,2012
0 people found
this helpful
We have used Fry & Kent to sell our last two homes, the purchase of two properties and used their letting department on another property over the period of at least 12 years. We can say, that in all our experiences across many departments over this time, ...
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“We approached Fry & Kent because of previous experience with management ......”

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Nov 10,2012
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Tricia
By: 'Carl'
Nov 10,2012
0 people found
this helpful
We approached Fry & Kent because of previous experience with management staff (very positive) and their apparent understanding of our needs in a widely reported difficult property market. Having agreed terms, we left the keys with them and hoped for the best! Tricia became the regular ...
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“The office was open and welcoming - good for potential ......”

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Nov 10,2012
Minithumbup
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Rachael
By: 'Hils'
Nov 10,2012
0 people found
this helpful
The office was open and welcoming - good for potential buyers. They were efficient and pleasant during all communications. Whenever I phoned an alternative member of their staff - they had up to date information on file and could deal with my queries. The sale ...
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“Not happy with the treatment I have received at this ......”

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Oct 11,2012
Minithumbdown
By: 'Disgruntled'
Oct 11,2012
2 people found
this helpful
Not happy with the treatment I have received at this branch. When I applied I was in a difficult situation between homes and required a swift process. As it turns out the staff were most unhelpful, contact was through email only and we had to ...
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“I chose this agent only because they were selling more ......”

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Aug 07,2012
Minithumbdown
By: 'Atsuko'
Aug 07,2012
0 people found
this helpful
I chose this agent only because they were selling more properties than others in my post cord area. And yes, it was the only merit. The offer that I agreed came in shortly after they put the adverts on the Right Move and other sites. ...
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What agent could do to change your mind?
They could have allocated me one friendly knowlegible person for a point of contact to take me through the whole process. Human touch could cover multitude of imperfections.
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“Very professional and helpful service. We were in a very ......”

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Feb 25,2011
Minithumbup
By: 'Woody'
Feb 25,2011
0 people found
this helpful
Very professional and helpful service. We were in a very delicate situation having to sell my parents home to pay for their care, but Nigel handled them with sensitivity and understanding. Found them to be totally honest and trustworthy - not something often said about ...
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“Lettings office in Marmion Road, Staff here are one step ......”

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Dec 30,2007
Minithumbup
By: 'simon'
Dec 30,2007
1 people found
this helpful
Lettings office in Marmion Road, Staff here are one step ahead and honesty a must Chap called Trevor extremley helpfull....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fry & Kent Estate Agents

Regional Awards won by Fry & Kent Estate Agents

Individual Branch Awards


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